Terms and Conditions

We will contact you to confirm stock, advise of postage rates and arrange payment when we receive your order.

Office hours are 10am to 5pm Monday to Friday - orders through the website will be received only during these times - if you have an urgent order outside of these hours, please call (03)9654 7677 to make a telephone order.

Your internet order is not complete until we receive payment - we cannot guarantee your order will be filled, and you may cancel your order, until payment is received.

We regret that there is no exchange or refund on any cut lengths, millinery and accessories, flowers, publications or knitting yarns, unless faulty or misrepresented.

Your receipt will be posted to you with your goods. Please retain your receipt as proof of purchase.